TERMS OF USE, PRODUCT LICENCE AND REFUND INFORMATION

1. THE NEOAUDIO SERVICE

NeoAudio offers you practical audio language courses for quickly learning a foreign language for your next vacation or business trip. By using www.neoaudio.com, you agree to these Terms of Use and the associated Privacy Policy.

2. WHO WE ARE

Since 1993, the NeoAudio team has been designing and implementing learning programs, especially for blind and visually impaired people. Through a cooperation between Martin Luther University Halle-Wittenberg and Hanbat National University in Daejon, South Korea, NeoAudio has increasingly focused on audiobooks since 2016. In 2019, the first audio language courses with a new didactic approach were developed. These practical courses offer an effective and flexible learning experience for beginners or those resuming their studies, enabling learning anywhere and anytime.

3. FOR EDUCATIONAL PURPOSES ONLY

We provide any content on www.neoaudio.com for educational purposes only. Although we have created all content with the utmost care and diligence, we cannot guarantee or warrant that this content is 100% accurate.

Learning outcomes depend on individual circumstances. Product descriptions and any express promises made before purchase remain binding, and mandatory conformity and consumer rights are not excluded. We may correct typographical, linguistic, or technical errors and may provide updated files.

4. Acceptable use of the Website

We grant you a limited, revocable, non-exclusive right to access and use the Website for lawful personal or internal business purposes. You must not:

• interfere with the Website, security controls, servers, networks, or normal operation;
• impose an unreasonable or disproportionately large load on the Website;
• copy, frame, mirror, reproduce, sell, or commercially exploit the Website or its content without written permission;
• use robots, scrapers, data-mining tools, or automated means to access or extract content except as expressly authorised; or
• use NeoAudio branding or content in a false, misleading, derogatory, unlawful, or infringing manner.

You may create an ordinary hyperlink to the Website if it is lawful and does not imply endorsement. Quoting or reposting content beyond what copyright law permits requires our prior written consent and clear attribution with a link to the source.

5. Scope and acceptance

These Terms govern access to and use of www.neoaudio.com (the Website), NeoAudio's audio-language-course information and services, and NeoAudio digital products sold through Paddle, including downloadable PDF language-learning materials (each a Product). They apply in addition to any product-specific information shown before purchase.

Your use of the Website is subject to these Terms. By purchasing, downloading, opening, or using a Product, you agree to the Product licence provisions in these Terms. If you do not agree, do not purchase or use the Product.

If you are acting for a company or other organisation, you confirm that you have authority to bind it. If you are under the age at which you can enter into a binding contract in your country, a parent or legal guardian must act for you. The Website is not intended for children under 13.

6. Paddle's role as seller and Merchant of Record

Products offered through Paddle are sold by the relevant Paddle entity shown in the checkout, order confirmation, or receipt (Paddle). Paddle acts as our authorised reseller and Merchant of Record. This means that you purchase the Product from Paddle, while NeoAudio makes the Product available and grants the licence to use it.

The transaction with Paddle — including order formation, payment processing, applicable sales tax or VAT, invoicing or receipts, transaction support, statutory withdrawal, and refunds — is governed by Paddle's Buyer Terms and Refund Policy.

Paddle Buyer Terms: https://www.paddle.com/legal/buyer-terms

Paddle Refund Policy: https://www.paddle.com/legal/refund-policy

These Terms govern your relationship with NeoAudio concerning the Website, the Product, the licence, fulfilment, and Product support. If there is a conflict, Paddle's terms control the Paddle transaction and these Terms control the Product licence and your relationship with NeoAudio, in each case subject to mandatory law.

7. Product information, prices, orders, and payment

The Product description, included files, language, price, currency, tax treatment, and available payment methods are shown on the Website and/or in Paddle Checkout before you submit an order. Paddle may calculate and collect applicable taxes based on the information available to it and the location of the transaction.

When you submit a paid order, Paddle charges the payment method you select and sends the transaction confirmation and receipt electronically. The purchase contract is formed with Paddle as described in the Paddle Buyer Terms. NeoAudio does not issue a separate invoice or demand payment for a Paddle transaction.

You must provide accurate and current checkout details and ensure that messages from Paddle and NeoAudio are not blocked. Paddle may reject, cancel, or refund a transaction where permitted by its terms, applicable law, payment rules, or fraud-prevention requirements.

8. Digital delivery and technical requirements

Unless the Product page states otherwise, the Product is made available promptly after Paddle confirms payment, normally by a download link displayed after checkout or sent by email. Delivery is complete when the Product or a functional means of accessing it is made available to you.

You need a compatible device, internet connection, and software capable of opening PDF files. You are responsible for downloading the Product within any stated link-validity period and for keeping a reasonable backup. A re-download service is not guaranteed unless expressly stated.

If a download link is missing, expired, or technically unusable, contact or email NeoAudio and include the Paddle transaction reference. For payment, receipt, tax, or refund questions, use Paddle Buyer Support at paddle.net. If delivery fails or is unreasonably delayed because of a technical problem, the remedies available under mandatory law and the Paddle Buyer Terms apply.

9. Refunds, withdrawal, and defective Products

9.1 How to request a refund or exercise withdrawal rights

For PDF vocabulary booklets purchased through Paddle, Paddle is the seller and merchant of record and processes all refunds. To request a refund or exercise any applicable statutory withdrawal right, use the link provided in your receipt or transaction confirmation email, or visit Paddle Buyer Support. NeoAudio does not issue refunds directly. For product-related defects, you may contact NeoAudio first for assistance.

Paddle Buyer Support: https://paddle.net/

9.2 Consumers in the EU, EEA, Switzerland, and United Kingdom

Consumers in these regions generally have a 14-day statutory right to withdraw from certain distance contracts for digital content. For digital content supplied immediately, that right may expire once downloading, streaming, use, or other supply begins if, during checkout, you expressly consented to supply before the end of the withdrawal period and acknowledged the resulting loss of the withdrawal right. Paddle records and administers this process.

Nothing in these Terms limits a withdrawal right that cannot lawfully be excluded. Consult the Paddle Refund Policy for the procedure and the rules applicable to your location.

9.3 Other and discretionary refunds

Unless applicable law requires otherwise, one-time digital transactions are normally non-refundable and non-exchangeable once delivered. Paddle may review a refund request submitted within 14 days of the transaction and may grant a full or partial refund at its discretion. Submitting a request does not guarantee a refund. Evidence of fraud, refund abuse, or manipulative behaviour may result in refusal and suspension of access as permitted by law.

9.4 Product defects

If the Product is not as described, materially defective, inaccessible, or not fit for the agreed purpose, first contact NeoAudio so that we can investigate and, where appropriate, repair, replace, or re-deliver it. If the issue is not resolved, contact Paddle with the transaction details and NeoAudio's response. Paddle processes any refund due under applicable consumer law.

A refund ends the licence for the refunded Product and may end access to it. You must stop using and delete copies, except where retention is required by law. Your mandatory rights relating to non-conforming digital products remain unaffected.

10. Product licence and intellectual property

NeoAudio and its licensors retain all intellectual-property rights in the Product and Website. A purchase transfers no ownership of copyright or other intellectual-property rights.

Unless the Product page or order expressly states different licence terms, NeoAudio grants the purchaser a worldwide, non-exclusive, non-transferable licence of indefinite duration to download, store, view, and print reasonable copies of the Product solely for the purchaser's own personal educational use or internal business use. You may make a format conversion solely as reasonably necessary for your own accessibility needs, provided that the converted copy remains protected by these Terms.

You must not, unless applicable law expressly permits it or NeoAudio gives prior written consent:

• share, publish, upload, broadcast, distribute, resell, rent, sublicense, or commercially exploit the Product or any substantial part of it;
• make the Product available to a class, team, customer group, file-sharing service, public network, or generative-AI training dataset;
• remove or obscure copyright, trademark, watermark, attribution, or rights-management information;
• circumvent access controls or use automated extraction, scraping, or data-mining tools on the Product or Website; or
• claim that NeoAudio endorses your use, product, or service.

The licence ends if you materially breach this section and do not remedy the breach after notice where a remedy is possible. On termination, you must stop using and delete unauthorised copies. Mandatory rights and uses permitted by law remain unaffected.

11. Third-party links, services, and affiliate disclosure

The Website links to third-party websites and services, including streaming, retail, social-media, and advertising partners. We do not control their availability, content, products, terms, privacy practices, or cookies. A link does not by itself mean that NeoAudio endorses the third party. Your use of a third-party service is governed by that party's terms.

Some links may be affiliate links. If you use such a link and make a purchase, NeoAudio may receive a commission without increasing the price charged to you. We aim to recommend only services we consider relevant, but the third party remains responsible for its offer.

12. User posts, comments, and ratings

If the Website offers a feature for posts, comments, questions, or ratings, you must not submit content that is unlawful, infringing, threatening, discriminatory, misleading, obscene, malicious, spam, or designed to impersonate another person. We may moderate or remove content and restrict access where reasonably necessary.

You retain ownership of your content. You grant NeoAudio a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, display, and distribute it only as reasonably necessary to operate, moderate, and promote the relevant Website feature. You confirm that you have the rights needed to grant this licence.

13. Trademarks and copyright notices

NeoAudio names, logos, course materials, artwork, and other content may be protected by copyright, trademark, and other laws. Third-party names and marks, including names of streaming platforms, belong to their respective owners. No rights are granted except the limited rights expressly stated in these Terms.

To report suspected copyright infringement involving the Website or a Product, contact or email NeoAudio. Paddle also accepts copyright notices relating to Products available through its services as described in the Paddle Buyer Terms.

14. Support, security, suspension, and availability

NeoAudio provides Product and download support at NeoAudio contact. Paddle provides billing, receipt, tax, cancellation, and refund support at paddle.net.

We may temporarily suspend Website or Product access where reasonably necessary for maintenance, security, legal compliance, fraud investigation, or a material breach of these Terms. Paddle may also suspend access in connection with chargebacks, fraud, or payment disputes under the Paddle Buyer Terms. Where appropriate and legally required, the affected user will receive notice and a reasonable opportunity to remedy a breach.

We do not guarantee that the Website will always be uninterrupted or error-free. This does not limit obligations concerning delivery or conformity of a paid Product or any remedy that cannot lawfully be excluded.

15. Warranties and mandatory rights

The Website and free content are provided on an as-available basis to the extent permitted by law. For paid Products, we remain responsible for the licence and Product obligations that apply to us, and Paddle remains responsible for the sale and transaction obligations that apply to it.

Nothing in these Terms excludes any mandatory warranty, conformity, digital-content, withdrawal, or other consumer right in your country. Where mandatory law provides a higher level of protection, that law prevails.

16. Liability

NeoAudio is liable without limitation for intent and gross negligence; for injury to life, body, or health; under the German Product Liability Act; for a guarantee expressly given; and in any other case where liability cannot lawfully be excluded or limited.

For simple negligence, NeoAudio is liable only for breach of an essential contractual obligation whose fulfilment makes proper performance possible and on which the other party may normally rely. In that case, liability is limited to the loss that was foreseeable and typical when the obligation arose. Subject to the preceding sentences, liability for simple negligence is excluded.

These limitations also apply to NeoAudio's legal representatives, employees, and agents. They do not reduce any mandatory remedy for a non-conforming digital Product. Paddle's liability for the Paddle transaction is governed by the Paddle Buyer Terms.

17. Business-user indemnity

If you use the Website or Product as a Business, you will indemnify NeoAudio against third-party claims, reasonable defence costs, and losses caused by your culpable unlawful use of the Website or Product or your culpable infringement of third-party rights. This section does not create any broader indemnity obligation for Consumers and does not apply to the extent NeoAudio caused the claim.

18. Changes to these Terms

We may update these Terms prospectively to reflect changes in the Website, Products, law, security requirements, or our business model. The version displayed when you place an order applies to that transaction unless a later change is required by law or is solely beneficial to you. Material changes affecting an ongoing Product relationship will be notified where required by law. Paddle may update its own terms under the procedure stated in the Paddle Buyer Terms.

19. Governing law and jurisdiction

These Terms and the relationship between you and NeoAudio are governed by the law of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods. If you are a Consumer, this choice does not deprive you of mandatory protections available under the law of your habitual residence.

Halle (Saale), Germany is the exclusive place of jurisdiction only where the user is a merchant, a legal entity under public law, a special fund under public law, or another party for whom such an agreement is legally permitted. Otherwise, statutory jurisdiction rules apply. The Paddle transaction is subject to the governing-law and dispute provisions in the Paddle Buyer Terms.

20. Notice to users in California

Pursuant to California Civil Code Section 1789.3, California users of the Service are informed that complaints concerning the Service or requests for further information may be sent to NeoAudio. The California Department of Consumer Affairs, Consumer Information Center, may also be contacted by mail at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. Complaints concerning payment, billing, cancellation, withdrawal, or refunds for a Paddle transaction should be submitted to Paddle Buyer Support at https://paddle.net/.

21. Severability, no waiver, and entire agreement

If a provision is invalid or unenforceable, the remaining provisions remain effective. The invalid provision will be replaced only to the extent permitted by applicable law; no provision is automatically reduced in a way that disadvantages a Consumer contrary to mandatory law. A delay in enforcing a right is not a waiver.

These Terms, the product-specific information, and any express written licence terms form the agreement with NeoAudio concerning the Website and Product. Paddle's Buyer Terms and Refund Policy separately form part of the Paddle transaction.

22. Contact

Product, licence, accessibility, or Website questions: Just contact or email NeoAudio.

Payment, receipt, tax, cancellation, withdrawal, or refund questions:

Paddle Buyer Support: https://paddle.net/